Compliance with Privacy Obligation this Privacy Statement sets out the policy of The Club – Total Balance Fitness with respect to the way in which we collect, use, disclose, store, secure and dispose of Personal Information about our customers.

The Club – Total Balance Fitness is dedicated to ensuring that personal and sensitive information is gathered with respect to the individual and aims to exercise the highest standard of care in preserving privacy of information in all areas of operation. The information about individual health collected by The Club – Total Balance Fitness is handled in compliance with applicable State health records legislation. Collection of Personal and Sensitive Information for the purposes of this Statement, “Personal Information” is characterized as being information or an opinion about an individual whose identity is apparent or can reasonably be ascertained from that information or opinion. “Sensitive information” means health information about an individual.

The types of Personal Information collected by us include name, address, date of birth, mobile and telephone numbers, e-mail address, credit card or bank account details, occupation and employer, driver’s license number and emergency contact details. Personal Information is also collected when individuals provide business cards or other documentation to us containing such Personal Information, including completion of a Membership Agreement and a Health Questionnaire. Personal Information also includes information we collect in the course of providing services to individuals and external communications.

The types of Sensitive Information generally collected by us include information relating to health issues that is necessary to properly advise customers about fitness training. The types of health-related information include medical history, whether individuals are using medication, smoke or are pregnant and other health related information. We will obtain specific consent in circumstances where it is necessary to collect sensitive information.

Use of Personal and Sensitive Information generally any Personal or Sensitive Information that we collect about individuals will be used and disclosed by us to provide the services required or otherwise to enable us to carry out our functions. Personal or Sensitive Information that is in our possession is not a subject to rent, sale or any other disclosure to any other company or organization, without prior consent of individuals where that consent is required by law. Individuals consent to our use and disclosure of their Personal Information where it is incidental to a sale of our business to a third party.

The Club – Total Balance Fitness will disclose personal information if it is under a legal requirement to do so (for example, under a court order, or if required under legislation), or if an authorized request is made from a law enforcement agency.
Otherwise, we will only disclose personal information with the consent of the relevant individuals. If consent is obtained, we may provide personal information to The Club – Total Balance Fitness personal trainers to assist customers to improve their fitness and well-being, in addition, trainers can advise customers which fitness programs are suitable for them. If personal trainers are contractors (rather employees), their contracts with us require them to keep Personal Information confidential.

We use all reasonable endeavors to secure any Personal or Sensitive Information that we hold about information and aim to keep this information accurate and up-to-date. Technical and organizational security measures are in place to ensure the security of information and to protect it against deliberate or accidental manipulation, destruction, use, disclosure loss or unauthorized access.
Personal and Sensitive Information is stored behind industry standard firewalls and where applicable, protected by user names and passwords. Where appropriate, Personal and Sensitive Information is kept within a locked storage room.